Agnelli USA Frequently Asked Questions

Find answers to common questions about Agnelli USA, including ordering, shipping, promotions, wholesale purchases, and customer service.

Ordering & Shopping

Do you have retail store locations?

No. Agnelli USA is an online-only store and does not currently operate retail store locations. You can shop our selection of Agnelli cookware, bakeware, kitchen tools, and accessories directly through our website.

Do you offer bulk or wholesale orders?

Yes. We welcome bulk and wholesale inquiries. If you are interested in purchasing Agnelli products in larger quantities for your restaurant, retail store, hospitality business, or other commercial needs, please contact us directly for pricing and availability.

Our team will respond to your inquiry within 24 hours.

Do you have active discount codes or promotions?

Yes. We may offer special promotions, discount codes, and limited-time savings throughout the year. Current offers, when available, will be displayed on our website or announced through our email communications.

For additional savings, visit our Warehouse Clearance Collection, where you can find special pricing on select Agnelli cookware, bakeware, kitchen tools, and accessories while supplies last.

Discount codes and promotions may be subject to exclusions and cannot be combined unless otherwise stated.

Shipping & Delivery

Do you offer free shipping?

Yes. We offer free shipping on orders over $99.95 within the United States. Orders that do not meet the free shipping threshold will have shipping charges calculated at checkout based on the order and delivery destination.

Do you offer express shipping?

No. We do not currently offer express shipping. Orders are typically processed and shipped within 24 hours, excluding weekends and holidays.

Once your order ships, you will receive tracking information so you can monitor your delivery.

Do you ship internationally?

Yes. We offer international shipping to select countries. International orders are shipped using trusted carriers such as DHL or UPS.

Shipping rates and available delivery options are calculated at checkout based on your destination. International customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.

How long does it take for my order to ship?

We strive to process and ship orders within 24 hours, excluding weekends and holidays. Once your order has shipped, you will receive tracking information by email.

How can I track my order?

Once your order ships, tracking information will be sent to the email address used when placing your order. Use the tracking link provided in your shipping confirmation email to follow the progress of your delivery.

Products & Cookware

Where are Agnelli products made?

The country of manufacture varies by product and collection. Many Agnelli cookware, bakeware, and kitchen products are Made in Italy, while certain collections are manufactured elsewhere.

Please refer to the individual product page for the country of origin and specific product details.

How do I know if an Agnelli pan is induction compatible?

Induction compatibility varies by cookware collection and product. Check the individual product description and specifications before purchasing. Products designed for induction cooking will clearly indicate induction compatibility on the product page.

How should I care for my Agnelli cookware?

Care instructions vary depending on the cookware material and finish. Aluminum, stainless steel, blue steel, and nonstick cookware have different cleaning and maintenance requirements.

For the best results, follow the care instructions provided on the individual product page and avoid using cleaning methods or utensils that could damage the cooking surface.

Customer Service

How can I contact customer service?

You can contact our Agnelli USA Customer Service team through the Contact Us page on our website. Please include your name, email address, order number (if applicable), and a brief description of how we can assist you.